Berr Hotel

Customer service at reception was outstanding. We were greeted so nicely upon leaving the hotel and arrival each day, which really added positively to our holiday experience. A special mention of Ercan bey and Alican bey, as they regularly asked us how we are going and if we needed anything. I’ve stayed at many hotels, even ones where reception will not acknowledge you, so this was great!

The hotel is excellent and in a great location. Shops, restaurants, shopping mall - everything is in that location. The service was at a super level. Especially the "man in a suit" (I apologize, I don't remember his name), and the man in the reception left a special impression on us - for everything we needed, they were there. We traveled by car and they offered us a parking space in the hotel garage. That helped us a lot because we had paid transportation for the trip around Istanbul and we didn't need to use our car. The rooms were excellent, clean, and what they offered us on booking, we found there. I will travel to Istanbul again and this would certainly be the place where I will stay

The breakfast choice and service is exceptional. Every morning there are the same Turkish breakfast staples as well as a selection of dishes that are different. I was initially concerned that breakfast would be the same each morning like other places I’ve stayed at but it wasn’t which was a nice surprise.

Staff were very helpful.specially Mr Fatih at front desk in advising on travel options, ensuring taxi availability. Just two suggestions for the consideration of the management. The breakfast spread was good, may consider to provide omelette if requested especially for those who dislike boiled eggs like me.. I was told it will be done at extra cost. The starbuks cafe attached to the hotel, serves only coffee and other drinks. For lunch and dinner you will have to go out this is at times is difficult in the cold and rain. It will be helpful if the hotel has an understanding with nearby restaurants for ordering and delivery of food. The rooms were clean and stay was comfortable I would recommend the hotel as it is quiet central and easily accessible

The staff members were absolutely amazing. Ali’jaan and his team were extremely accommodating from the start to finish of our stay. I have never felt more taken care off during a stay like I did here. We stayed as a family of 5 my mum 2 sisters and niece. The property was close to all the bridal shops and surrounded by many food shops. Also 10 minute drive from the grand bazaar. The best staff members ever !